Frequently Asked Questions
Everything you need to know about your TEYANA TAYLOR shopping experience.
How long will it take for my order to ship?
Standard domestic orders typically process within 3-5 business days. Once shipped, delivery usually takes 5-7 business days depending on your location. You will receive a tracking number via email as soon as your package is on its way.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition drops or intimate apparel may be marked as final sale and are not eligible for return.
How do I know which size to order?
Each product page features a detailed size guide. Our collections often feature a signature streetwear fit, which may be oversized. We recommend checking the specific measurements provided to ensure your perfect fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties and taxes are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. Please double-check your shipping address and items before completing your purchase.